Do you have a product warranty?
Yes, we do. Warranties vary from item to item and may include both a manufacturer warranty and a Benny’s Amusements Corp warranty.
Most items carry a One Year Limited Warranty, which includes new and refurbished products, covers telephone diagnosis and repair and replacement of defective parts for up to one year after you receive your machine.
Please check item specifics for detailed warranty information or call us at 917.873.4548
Do you offer tech support?
We do offer tech support. The initial hourly rate is $94/hr. with additional hours billed in 15-minute increments.
How will my item be shipped?
When items are purchased from Benny’s Amusement and “Free Economy Shipping” is selected, Benny’s Amusement will determine the most economical way to ship the order. Generally, small packages ship via UPS, FedEx, or USPS, and large games will ship via an LTL freight carrier.
Do you offer expedited shipping?
Yes, we do. It is available upon checkout or can also be arranged by contacting a Benny’s Amusement customer service representative
Do we ship to Alaska and Hawaii?
Yes we ship games to these states! For games being shipped to Alaska and Hawaii, the customer is responsible for all taxes and duties associated with their purchase. The customer is also responsible for all shipping and handling charges to these states. We can help provide recommendations for navigating the land and sea shipping process.
How do I return my order?
In order to return an order, you must contact Benny’s Amusement and obtain a return authorization number. When you receive the return authorization number, you will also receive complete instructions on how to package and return the item.
Do you have a holiday return policy?
Parts bought between 11/1-12/31 can be returned up until 1/31. Returns are not accepted for New or Used games.